Account Settings

Create an Octella Account

Go to https://admin-app.octella.com/ Enter login details provided by your Team Lead Click on Ad...

Create an Employee

To create an Employee, please access Settings menu, select Employees tab and start adding new use...

Group Permission

Group Permissions helps to set different access rights to service data and functionality across d...

Create a Scenario

To process incoming calls, you have to create and activate a scenario. Scenario has to be linked ...

Caller ID Groups

Creating Caller ID groups give agents opportunity to reach out subscribers using specific virtual...

Online Monitoring

Online Monitoring tool built to track employee performance, missed calls, the availability status...

Prompter

Prompter in Octella is a secret monitoring feature allowing supervisors to silently join live cal...

Octella Customer Service & Support

Our team is ready to assist you. Please reach out through any of the following channels: WhatsAp...