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The report is designed to group and export call data. Each user of the personal account sees the Calls report in accordance with their Group permission settings. For example, if a user does not have rights to view the Settings -> Employees interface, they will...

Go to https://admin-app.octella.com/ Enter login details provided by your Team Lead Click on Add a Client Add the Account registration details & pay attention to the currency. Admin portal in a moment will create an Account. Please add App ID and Custo...

To create an Employee, please access Settings menu, select Employees tab and start adding new users. To create new Employee follow these steps: click on Add Employee. Input user Name. Choose appropriate Permission group. Each user can be granted specific perm...

Group Permissions helps to set different access rights to service data and functionality across different user groups. By default, there are two groups: Administrators and Operators. The Administrator group grants users full access. By default, every new emplo...

To process incoming calls, you have to create and activate a scenario. Scenario has to be linked to number(s). To create Scenario, please access Settings menu, select Scenario tab and click on Add scenario. Enter a Name for your new scenario and click on the ...

Creating Caller ID groups give agents opportunity to reach out subscribers using specific virtual number(s). This feature is useful for companies to separate different teams numbers that i.e. might work with same region. Team A has to process calls with a spec...

Online Monitoring tool built to track employee performance, missed calls, the availability statuses, etc. Supervisors can monitor call dynamics in real time and quickly adjust call handling procedures if necessary. To access Online Monitoring please click on S...

Prompter in Octella is a secret monitoring feature allowing supervisors to silently join live calls between agents and customers. Neither party can detect the supervisor’s presence. Prompter benefits: Quality Assurance. Monitor real interactions without agent...

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After logging into your sms-dashboard.octella.com account, you'll have several options available. This guide will walk you through the most commonly used actions, such as sending a message and checking your inbox for received messages. To view all received me...

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