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SMS Dashboards Main Functions
After logging into your sms-dashboard.octella.com account, you'll have several options available....
Calls
The report is designed to group and export call data. Each user of the personal account sees the ...
Prompter
Prompter in Octella is a secret monitoring feature allowing supervisors to silently join live cal...
Online Monitoring
Online Monitoring tool built to track employee performance, missed calls, the availability status...
Caller ID Groups
Creating Caller ID groups give agents opportunity to reach out subscribers using specific virtual...
Create a Scenario
To process incoming calls, you have to create and activate a scenario. Scenario has to be linked ...
Group Permission
Group Permissions helps to set different access rights to service data and functionality across d...
Create an Employee
To create an Employee, please access Settings menu, select Employees tab and start adding new use...
Create an Octella Account
Go to https://admin-app.octella.com/ Enter login details provided by your Team Lead Click on Ad...
TEST PAGE - 2
test - 2 page Hello world TEST ID Name Age a 1 Edgars 19 b 2 Serge...
TEST PAGE
hello world!
Octella Customer Service & Support
Our team is ready to assist you. Please reach out through any of the following channels: WhatsAp...